1. THE EMPLOYMENT RIGHTS PLAYBOOK

The Professional Hospitality Business's Complete Guide to the Employment Rights Act 2025

The Employment Rights Act 2025 is the biggest overhaul of UK employment law in a generation — and it lands hardest on exactly the kind of flexible, zero-hours-reliant staffing most hospitality businesses run on. Some of it is already law: Statutory Sick Pay became a day-one right in April 2026, along with paternity leave, unpaid parental leave and the right to request flexible working. Some of it lands within weeks: tribunal time limits double on 1 October 2026, and from 30 October 2026, employers face a brand-new legal duty to take "all reasonable steps" to prevent harassment of staff by customers — the single most hospitality-specific change in the entire Act. The rest is confirmed in direction for 2027: guaranteed hours for zero-hours workers, shift cancellation compensation, a sharply reduced unfair dismissal qualifying period, and new restrictions on fire-and-rehire. This guide covers all of it, organised by timeline rather than topic, so you always know what needs action now versus what needs monitoring. The toolkit includes a zero-hours workforce audit, a third-party harassment risk assessment and policy template, and a shift notice and cancellation log.

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